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Privacy Policy

Last Updated: May 2026

Sharpnd ("we," "us," or "our") provides a workflow and notification software platform for specialty service retailers. This policy covers anyone who interacts with Sharpnd — including visitors to sharpnd.ca, prospective merchants, and shop owners exploring or requesting access to the platform.

This Policy is governed by the laws of the Province of Ontario and the federal laws of Canada, including PIPEDA. Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of the courts of Toronto, Ontario.

1. Website Visitors

When you visit sharpnd.ca, we may automatically collect:

  • browser type and device information;
  • pages visited and time spent on the site; and
  • referring URL (the page you came from).

This information is collected for analytics and security purposes only. We do not sell or share this data with third parties for commercial purposes.

If you submit a contact form or request access through the website, we collect the information you provide — name, email, and business name — solely to respond to your inquiry or process your request.

We may use standard analytics tools such as Google Analytics to understand how visitors use our site. These tools may set cookies on your device. You can disable cookies through your browser settings at any time.

2. Information We Collect

When you interact with sharpnd.ca or submit an inquiry, we may collect:

  • contact information — name, email address, and business name;
  • technical information — browser and device type, timestamps, and security logs; and
  • communication records — inquiries, access requests, and correspondence.

3. How Your Information Is Used

Information collected through sharpnd.ca may be used to:

  • respond to inquiries and access requests;
  • communicate information about the platform and its verticals;
  • maintain security and prevent unauthorized access;
  • improve website reliability and functionality; and
  • comply with applicable legal obligations.

We do not use information collected through sharpnd.ca for marketing purposes without your explicit consent.

4. Platform Products

Sharpnd operates software products for specialty service retailers accessible through platform subdomains. Each product maintains its own privacy policy governing data collected through that product. Visitors to sharpnd.ca are subject to this policy only. For product-specific privacy practices please refer to the applicable subdomain policy.

5. Who Has Access to Your Information

  • Sharpnd personnel — authorized staff for platform operations, support, and security only.
  • Sub-processors — secure third-party infrastructure providers strictly for platform operation.

Sharpnd does not sell, rent, or trade your personal information to third parties for any commercial purpose.

6. Cross-Border Data Transfers

Your information may be processed or stored on secure infrastructure located in Canada and/or the United States. Where your information is stored in the United States, it may be subject to access by U.S. authorities under applicable U.S. law. Sharpnd takes reasonable contractual and technical steps to protect your information in cross-border transfers.

7. Data Retention

  • Inquiry and contact records — up to 2 years following your last interaction.
  • Technical and security logs — generally up to 12 months.
  • Consent and compliance records — up to 7 years as required for legal and regulatory compliance.

8. Age Restrictions

This website is intended for users 18 years of age or older. We do not knowingly collect personal information from minors. If you believe a minor's information has been collected inappropriately, contact us at support@sharpnd.ca.

9. Data Security

Sharpnd uses commercially reasonable technical and organizational safeguards to protect your personal information. No digital platform can be guaranteed completely secure. In the event of a data breach likely to result in significant harm, we will notify you and the relevant regulatory authority as required by applicable law.

10. Your Privacy Rights

Subject to applicable law, you have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information, subject to legal retention requirements; and
  • file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

For privacy requests contact us at support@sharpnd.ca. We will respond within 30 days.

11. Changes to This Policy

Sharpnd may update this policy periodically. Updated versions will display a revised Last Updated date. Continued use of the website after updates constitutes acceptance of the revised policy.

12. Contact